Last updated: 15 October 2026
This Privacy Policy explains how Spider Infotech Services (“we,” “us”) collects, uses, and protects personal information when you visit spiderits.com or contact us.
Information we collect
- Contact form: your name, email address, phone or WhatsApp number, the service you are interested in, and your message.
- Orders: if you buy a package through our website, the billing and contact details needed to process your order.
- Direct communication: information you share with us by email, phone, or WhatsApp.
- Technical data: standard information such as IP address, browser type, and pages visited, recorded by our hosting server for security and performance.
How we use your information
- To reply to your enquiry and provide the services you request
- To prepare proposals, quotes, and invoices
- To process orders and payments
- To keep our website secure and working properly
- To meet legal and accounting obligations
We do not sell or rent your personal information.
How we store your information
Contact form submissions are sent to our business email and also stored securely in our website database, so that no enquiry is lost. Access is limited to authorized Spider Infotech Services staff.
Sharing with third parties
We share information only with service providers we need to run our business, such as our hosting provider, payment processors, and Google (for website analytics), and only as needed for them to perform their service. We may also disclose information if required by law.
Cookies
Our website uses essential cookies so that features such as the shopping cart, checkout, and account login work correctly. We also use Google Analytics to understand how visitors use our website, such as which pages are viewed and how visitors arrive. Google Analytics uses cookies and collects information such as your approximate location, device, and browser. We use this information only in aggregate to improve our website. You can learn how Google uses this data at policies.google.com/technologies/partner-sites, and you can opt out with the Google Analytics Opt-out Browser Add-on.
How long we keep information
We keep enquiry and client records for as long as needed to provide our services and meet legal or accounting requirements, and then delete them.
Your rights
You can ask us to access, correct, or delete the personal information we hold about you. To make a request, contact us using the details below.
Security
We use SSL encryption, regular updates, and backups to protect our website and the information you send us. No online system is completely secure, but we work to protect your data.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact us
Spider Infotech Services, Dhaka, Bangladesh. Email: contact@spiderits.com. Phone and WhatsApp: +880 1756-061222.