Frequently Asked Questions
Answers to common questions about our services, pricing, and process.
We cover web development (WordPress, eCommerce, and custom web applications), mobile app development, design and branding, domain and hosting, SSL and web security, backups and maintenance, SEO, social media marketing, and paid advertising, all under one brand.
Yes. We are based in Dhaka and work with businesses in Bangladesh and internationally. We communicate by email, WhatsApp, and video calls, and can schedule meetings around your time zone.
Our support is online 24/7. Messages on WhatsApp or email are usually answered quickly, and urgent issues such as a site going down are treated as a priority.
Yes. Our hosting and maintenance plans include scheduled backups, so your website can be restored if something goes wrong.
Small, well-defined services such as domains, starter hosting, SSL certificates, and logo design have fixed prices. Larger projects like custom websites, apps, and marketing retainers are quoted after a short consultation, so the price reflects your actual requirements.
It depends on the scope. A business website is usually much quicker than a custom eCommerce store or web application. We give you a clear written timeline before any work begins.
Yes. Most of our websites are built on WordPress, and we hand over full admin access with a walkthrough so you can edit pages, posts, and products on your own.
Yes. We migrate your files, database, and email carefully, test everything on the new server, and plan the switch to keep downtime to a minimum.
Security is built into every project: SSL, a hardened WordPress setup, regular updates, and scheduled backups. We also offer malware removal and security reviews for existing websites.
Send us a message through the contact form, email contact@spiderits.com, or WhatsApp +8801756061222. We will set up a free consultation to understand your goals and recommend the right solution.